Frequently Asked Questions

The cost of the program will vary depending on the specific plan and the level of support you need, so we encourage you to contact us to discuss your options and learn more about what we have to offer.

Due to the nature of our clinic, most health insurances (including Medicare and Medicaid) do not cover our plans. Our programs are however eligible for coverage by a health savings account (HSA) and flexible spending account (FSA), and payment plans may be available upon request.

We have a 24-hour cancellation policy. If you are same-day cancelling a counseling appointment you will lose a session; If you are cancelling a same-day medical appointment, you will be charged $20 amount; If you are cancelling a same-day consultation, you will be charged $25 amount.

Yes, you can enter the information at check-out. 

Yes, please send your weight loss counselor or the office an email stating permission to pick up for you and provide the first and last name of the person picking up your order so we can hold it for them.  

No, it is a controlled substance.

Your online food order must be picked up from the location you placed the order from. If there was a mistake while ordering, please call your home clinic.

To switch weight loss health coaches, please call or email the office to speak with the Clinic Manager who will happily place you with the counselor you prefer.

We would be more than happy to work something out for you. Please call the office so the Patient Care Coordinator can book you with the Clinic Manager for an appointment to review your options.

We recommend you contact your weight loss health coach. We encourage our patients to stay consistent with their appointments and coaches, however we understand certain circumstances won’t allow that. You may book with another coach provided your coach knows.

No appointment needed. Please see your local clinic’s office hours.

Yes, we will accept unopened products for return. If the package is opened, we cannot accept a return.

Yes, you may exchange your food product in clinic if the package is unopened.

Your child must be at least 16 years old to do a program that includes appetite suppressants, 12 years old to do a program that includes GLP-1 (per the medical provider’s discretion) and must be accompanied by an adult. You must be 18 years old to receive lipotropic injections.

We can hold your food order in clinic for one week after the order was placed (7 days).

Please call the office or your weight loss counselor for further information. The needles are delicate, please be sure you are lifting the cap straight up and off. Pulling the cap off sideways can damage or bend the needle. Never inject yourself with a bent needle.

Please call or email your clinic to speak with the Clinic Manager.

Yes, you will need a medical travel letter. Please call the office or let the front desk/weight loss counselor know at your next appointment that you need a signed medical travel letter.

Yes, anyone can order our food products and supplements through our online store. They cannot order take home injections if they are not a patient.

You can bring your partner/roommate to your next appointment. You will need to complete the training and sign off on the waiver, as the patient. Your partner/roommate can sit it on the training so that they can inject you at home.

Your friend will need to book an initial consultation to get started. Be sure they mention your name for referral credit.

Yes. Please inform both current and new clinics that you are a patient who will be changing locations for a smooth transition.

Please call your local Options clinic to book an appointment.

We can exchange your credits for another service; please call your local Options clinic to discuss a service credit exchange or stop by the front desk at your next in-person appointment. You can only receive a full refund on a program if you cancel within 24 hours of signing up for your initial program.

No, but we do offer personalized plans based on your individual needs and would love to help you reach your weight loss goals. Please click on “Book” to schedule your free consultation.

You can visit www.OptionsNutrition.com and enter the zip code of your clinic. We always show everything that is currently available at each clinic.

You can schedule an appointment through OptiGuide by clicking on “Book”, by visiting https://options.zenoti.com/webstoreNew/services, or call your nearest clinic.

You can reschedule an appointment through OptiGuide by clicking on “Reschedule”, by visiting https://options.zenoti.com/webstoreNew/services, or call your nearest clinic.

Please call your clinic or reply to to your appointment reminder text message.

Your medications should be delivered within 2-5 days after the script has been submitted to the pharmacy.

We have a 3 month minimum commitment requirement. After that, you’ll need to provide written notice at least 30 days before your next scheduled payment.

We have a 72 hour refund policy, as stated in our membership agreement.

If you notify the clinic where you purchased your membership, you can upgrade or downgrade your membership.

The membership credits are “use it or lose it” and any unused credits expire at the end of the membership cycle.

Empower
7601 N Sam Houston Pkwy W, Ste 100
Houston, TX 77064
(877) 562-8577

Severna Health
419 4th Street
Annapolis, MD 21403
(410) 384-4926